Store Policies
Accepted Methods of Payment. We accept Paypal, Visa, Mastercard, American Express and Discover. We also accept personal checks (with a 10-day hold for the check to clear).
Shipping Time. The time needed to ship merchandise will vary depending on the shipment's location and the particular time of year. Customers should expect a 7-10 day delivery time.
If your order is placed before 2:00pm EST on a Business Day (Monday through Friday, excluding holidays) we ship the same day 99.9% of the time. Last day to ship ground for delivery on Wednesday, November 26 is Wednesday, November 19. Last day to ship ground for delivery on Wednesday, December 24 is Tuesday, December 16. Last day to ship ground to arrive on Tuesday, December 30 is Friday, December 19.
-Returns Policy.
Company will honor returns to its Returns Center for up to 15 days from the original shipment date during which time customer can return a gift for any reason.
We do not allow returns on bulk orders---if you have a concerns about the quality of a product, please order a sample prior to placing your bulk order.
Are there any restocking fees?
No. We do not charge you to restock your gift. If another company charges you a restocking fee for putting 'edible' goods back on their shelves, be very wary.
How do I handle a return for full credit?
All returns must be sent to "Returns Center, 15700 W. 6th Avenue, Golden, Colorado 80401" at your expense. Return the unused portion of the product with the original packing slip within the specified time and receive a full refund of the product price.
How long does it take to receive a Return credit?
A return credit for product cost (less shipping) will be issued within 15 days of receipt in the Returns Center to the credit card or PayPal Account used for the original purchase.
When might I be charged for a Return?
For Returns caused by delivery attempts to bad addresses, that are refused by the recipient or that are undeliverable for any reason other than errors clearly attributed to Company, there will be a $20.00 minimum charge per order deducted from the refund credit to be issued to Merchant.
What about damaged products?
In order to handle claims of damage to an ingredient, container or other component of a gift, we have established a policy of issuing a rapid credit of up to 20% of the original product cost to Merchant. In order to receive credit for a damaged product, Merchant must contact Company by email, fax or in writing within 10 days of the original shipment date of the order. Merchant may either request an immediate credit of up to 20% of the product cost and receive credit within 2-3 business days, or may request full reimbursement of the product cost by requesting that Company file a 'Damaged Goods Claim' with the shipping carrier. Company will reimburse Merchant upon receiving funds from a successful claim and payment to Company from the shipping carrier.
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Shipping Methods. Merchandise will be shipped using Ground Service where possible. In addition, some items may be shipped directly from the manufacturer to customers.
Damaged Shipments. Damaged shipments from handling must be claimed with the freight carrier. If any cartons are missing or damaged, be sure to note this on the freight bill. If you notice concealed damage after the driver has left, keep all the packing and call the freight carrier to return and inspect the damage and file a claim. We are not responsible for damage caused by the freight carrier.
Manufacturers Defects. If a product appears to have a manufacture’s defect, email our Customer Service department for instructions. Do not return products to us without first contacting us to receive instructions. If an item is to be returned to us due to manufactures defect, you must first receive a Return Authorization Number. No packages will be accepted without a Return Authorization Number written clearly on the package.
Return Merchandise Policy. Permission for any return merchandise must be secured from our return department. You have 30 days from the ship date to receive refunds. You must email the refund request to support@pjhomebus@embarqmail.com (with "RETURN" in the subject field), at which time the return authorization number (RA#) with return instructions will be sent to you. No packages will be accepted without a Return Authorization Number written clearly on the package. Products being returned must have a RA# issued before returned.
If you received a different product than initially purchased, the item must be returned with the following:
· All original contents (product, manuals, instructions, etc.).
· Original packaging.
· Original invoice or receipt.
Once a return is authorized by our return department you should:
- Return the item to the address given to you by our return department.
- Write the Return Authorization Number clearly on the box or package.
- Keep your shipping records for proof of shipment in the event of loss of returned merchandise. Returns shipped via U.S. Postal Service (U.S.P.S.) or with a value of over $100.00 should be insured. We can not be held liable for return merchandise that does not reach our return department.
We can refund shipping costs only if the return is a result of our error. You are responsible for all freight charges on shipments that are refused or returned with no fault on our part. We are not responsible for incidental or consequential damages or losses to defective products, errors in shipping your order, or other errors. The limit of our liability is the replacement cost of any item you purchase from us.